FAQ

ORDERING

Is it safe ordering with dope mail?

We’re one of 120+ dispensaries in Vancouver (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.

How do I place an order?

Here’s a step-by-step guide on placing your order online with dope mail.

1. Locate the products you are interested in ordering by going to  http://dopemail.com/shop/

2. Click on the desired product(s), choose your quantity then click “Add to Cart”.

3. When you have all your products in your shopping cart, are on the  shop  page and are ready to Checkout, click on the View Cart button and you will be redirected to the Checkout page.

4. In the Checkout page, you will need to create an account.

5. Now that you’re logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes).

6. Once you’ve filled in all the required fields, then click “Place Order”.

7. On the Checkout Confirmation page, you will see your order number .

8. Your order will be processed and will ship within 2 business days.  We’ll email your Xpresspost tracking number as soon as available.

Congrats, you have now placed your order!

What do I need to do to become a member?

Must be a Canadian resident and 19+ years of age.

Do you have a phone number where I can call and speak to someone?

No, we do not have a contact phone number. We are available Monday through Sunday from 9:30am PST to 5pm PST via email only : [email protected]

When will my order ship?

All orders received by 12pm PST will ship the next business day. If your order is received after 12pm PST, your order will ship the following business day.

Orders received on Friday will ship on Monday.

Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please email [email protected] with the order number you would like canceled.

If you would like your order canceled and it has not shipped out yet, please email [email protected]

If we have already collected your payment, then all order edits/cancels are made on a best-efforts basis.

What are your working hours?

We are in the shop and answering emails from Monday to Friday 9:30am PST through 5pm PST.

PAYMENTS & FEES

What methods of payment do you accept?

We accept all major credit cards, Visa Master Card, American Express & Discover

What are the shipping fees?

Shipping fees are $15 for orders between $50 and $150. For orders over $150, shipping is free.

Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

Is tax included in your prices?

Yes, 5% GST is included in product prices.

What is the minimum amount I can order?

There’s a minimum order of $50 that’s required in order to complete your order. Orders between $50 and $200 are charged a $15 flat rate for shipping. Orders over $200 receive free shipping

SHIPPING

How will my order be packaged?

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using  Xpresspost mailers or nondescript boxes with no indication of what is inside.

Canada Post says "successfully delivered" but I have not received my order

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Why was my package sent with a “Signature Required”?

All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required, please”.

Canada Post tracking information has not updated recently

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

My package is going to the wrong destination

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Shipping to Nunavut and Northern Quebec

Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut.

We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. If your order is stolen or lost, we reserve the right not to replace it.

My tracking number does not work. Help!

We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] and we will look into it.